They will be shown on reports when you generate the repot you can see how many tickets are closed What you can do is define a closed queue and there transfer the ticket and keep state open -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Qing Zhang Sent: Friday, September 26, 2008 1:33 PM To: User questions and discussions about OTRS. Subject: [otrs] 答复: Missing the ticket after it was closed Hello Nils, I can not find thos closed tickets through search function either. It looks some program take those closed ticket. Best Regards Zhang Qing -----邮件原件----- 发件人: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] 代表 Nils Breunese (Lemonbit) 发送时间: 2008年9月26日 16:28 收件人: User questions and discussions about OTRS. 主题: Re: [otrs] Missing the ticket after it was closed Qing Zhang wrote:
I am new to the OTRS. The system works well so far. But I can not find the ticket anymore after I close it. Is there any body can help on this?
You can use the search function. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs