Hello again,

I just wanted to tell you guys that I’ve found the solution for that. I’m going to copy->paste it (should someone need it). Very special thanks to Damjan Lepceski, who helped me with that!

The snipped bellow is what I received as a solution from Damjan:

If I understood correctly, you need to add custom field within the CMDB classes 

(i.e. AssetID for Computer/Network/Software etc.).

This is manageable through Admin panel => Config Item => (Here you choose the class

you want to edit) => Then click `Change Class Definition`

On the right-hand side you can see the Class Definition describing all class `fields`. Here,

you can define your own custom field the same way the other fields are defined.

For example you can add: 

   {

        Key => 'AssetID',

        Name => 'AssetID',

        Searchable => 1,

        Input => {

            Type => 'Text',

            Size => 50,

            MaxLength => 100,

        },

    },

After this, submit the changes and do the same for every existing class (assuming you 

need the custom field included in all classes). Now, try to open and edit some Config Item 

from the CMDB menu and you can see the new text field (the config item should belong to 

the modified class obviously :) ).

As for the search feature, there is no way around selecting the class first. But once you 

modify the class definition, in the search box for the selected class you can chose your 

custom field (AssetID in you case) from the dropdown menu and get all ConfigItems which 

match your AssetID.

The other way is through Statistics menu, just chose `Add` and creating the report criteria is 

pretty self-explanatory.

Hope that helped,

Damjan

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Danail Petrov
Sent: Monday, June 27, 2011 1:51 PM
To: otrs@otrs.org
Subject: [otrs] ITSM:CMDB question

Hello folks,

Long time no see ;)  I’m here with another question, this time it’s about the CMDB module. I have some ideas yet I can’t find a way to realize these using OTRS. My question is: Is it somehow possible to add custom field to all kind of CI (configuration items/cmdb assets)? I want to create my own naming convention and be able to use it in OTRS. For instance – We are currently using the following asset management naming convention:

CustomerID - POP - DeviceType - UID

      001          - 001  -     02             -  00001

So basically I need to have an option to fill this information within a custom label (let’s say an AssetID for example). Also I would need an option to search by this Id within the CMDB. For example, if I receive a call from customer with inquiry “Hey, we have a problem with assetId is 12-22-1-0013 – the lights doesn’t blinking” – I must have an option to search directly for this assetId – without specifying whether if it’s a Switch, Router or PC – because I don’t have this information.

Do you think this is somehow possible?

10x in advance!

Danail Petrov
Managed Services Manager
GSM: +359 879 686809
Office: + 359 2 970 45 74
Email: danail.petrov@telelink.com

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