Hello,
that's exactly what I followed. My first impression is that with such a setup, changes cannot be created/executed in a sane way. I'm a developer myself, so conditions and actions are not foreign for me, but if I have to define this huge number of conditions for each change I have to manage, that's a bit of an overkill (even with using templates). However, it is likely that I didn't understand the whole change thing in ITSM :-) Isn't it a bit over-complicated?
Best,
Gergely
Hi,
14.04.2014 14:57 - Gergely Polonkai schrieb:Hello,> is there anyone on this list who has successfully implemented a Change
> in ITSM 3.x?
Yes. :)
> I have tried and tried, but cannot go forward from requested
> to approved state. Is there a fully blown tutorial on this?
See http://otrs.github.io/doc/manual/itsm/3.3/en/html/ch08s05.html#idp37007488
and in detail the conditions actions section.
you can not set a state without conditions/actions.
(there is a test scenario sysconfig setting...) ;)
Florian
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