* Robert Poreba
I'm wondering if you know any pros and cons of running OTRS on Linux vs running it on Windows?
I was wondering about this as well. In this (or was it the german OTRS list? I forgot!) I'm getting the impression that quite a few people are actually using OTRS on Windows. Some seem to use IIS, some are using Apache. With varying success. Given that OTRS (unlike some other trouble ticket systems like the one we're using) is *TRULY* a browser-agnostic solutions, I fail to see why anybody would use a Windows Server unless one has to. You can use it from a windows system with IE, Firefox, Chrome, just pick a damn browser :) OK, one might have profound experience with Windows Server systems, but profound knowledge of running these mixtures of open source and closed source software? Ususally I'd go the path of least resistance and go for the homogenous system! Stuff like (mod_)perl + Apache have been tested and USED in production for ages (on Unix and Linux), while I have the feeling that the userbase of "mix-n-match" setups like IIS and (whatever-name)Perl or Apache on Windows + (whatever-name)Perl is smaller -- and thus the resulting systems are somewhat less well tested. Maybe the OTRS makers can shed some light on this by e.g. statistics from their bugtracker? (although this sampling would only represent people having PROBLEMS, not people NOT having problems with their setup).
Apart from obvious differences that come from OS, are there any benefits for the application whan it's run on Linux (eg. is it more stable, better tested etc)?
Personally, I'm running 3.0.5 (and 2.4.x prior to this) on Ubuntu and it has been rock solid. No reboots, no hangs, no performance issues; it just worked. I'm not using an OTRS package, I installed from source. Upgrades (of both OTRS and the OS) just worked. OK, I've been doing stuff like this for 16 years now, but you wouldn't let just anybody setup your ticket system, would you? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de