Re: [otrs] Junk queue deletion

On Wed, 2004-03-17 at 16:04, Robert Kehl wrote:

On Wednesday, March 17, 2004 9:11 PM L. Mark Stone wrote:

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Can't load agent job file 'Kernel::Config::GenericAgent': Look if the permissions on the file Kernel/Config/GenericAgent.pm are correct (644 =>0.0). It looks as if GA cannot find it or cannot read it.

Sorry Robert, I know how to do a chmod to get the rwx bits set, but which account should be the owner? otrs?

Funny, I didn't cite a command - the '0.0' was meant to be a more comprehensive root.root. Sorry for the misunderstanding.

What I'm thinking of is a situation like this:

rw------- mstone mstone Kernel/Config/GenericAgent.pm

If set that way, the otrs user has no chance to get to the file nor its contents. Just a thought.

OK, well, GenericAgent.pm had root root 644 permissions before I did anything. I tried otrs root 644 too, and that didn't work either. This is a SuSE 9 system, and I installed OTRS from rpm. I even reran the SetPermissions script again, to be sure. The other cron jobs work fine, so it is perplexing that it is just this one that doesn't run! What else should I try? What other info would be helpful for you to see? Thanks! Mark -- ______________________________________________________________ L. Mark Stone President Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04107 Tel: (207) 772-5678 Cell: (917) 597-2057 Email: LMStone@RNoME.com Web: http://www.RNoME.com