I think I'm missing something with company tickets and customer ids.

Here is the setup :

- hand-defined company from the web interface with CustomerID set to "Tech'Advantage"

- Customer data pulled from AD with the following mapping :

I confirm that when browsing over the clients list, the "CustomerID" field contains their email addess and the "CustomerIDs" field contains "Tech'Advantage".

Then, as an agent, I created two test tickets for two customers with different "CustomerID" but same "CustomersIDs".

Unfortunately, when browsing the "Company tickets" through the customer interface, it still displays only current customer tickets, not the other created for it's colleague.

Am I missing something ?

Thanks,

Ionel