After sending a test ticket from the customer.pl web interface I am getting following in log entries. Aug 1 13:20:50 cms OTRS-CGI-10[5186]: [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [1014/test] created (TicketID=42,Queue=Block 4,Priority=3 normal,State=new) Thanks for the help _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Laurent Minost Sent: Tuesday, July 31, 2007 7:04 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] OTRS LOG ?? I have enabled email notifications for new tickets for agents in there preferences. Some agents are getting email notification while other doesnt. -> Is there any entries in logfiles when these notifications are sent ? You should see entries like these one in the log : [Tue Jul 31 13:48:03 2007][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to HYPERLINK "mailto:'otrs_support@lolomin.net"'otrs_support@xxxxxxxxxxxxxx.com'. [Tue Jul 31 13:48:03 2007][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to HYPERLINK "mailto:'otrs_admin@lolomin.net"'otrs_admin@xxxxxxxxxxxxxx.com'. Maybe you will find some errors before or after these lines that will help you investigating on the cause of this problem ? BR, Laurent Le mardi 31 juillet 2007 à 18:23 +0500, Munawar Zeeshn a écrit : Thanks for the help.
By the way, keep in mind that agents can choose whether they are notified for some actions (move, new tickets ...) in their own preferences so it needs to be >>activated if you want to receive notifications.
I have enabled email notifications for new tickets for agents in there preferences. Some agents are getting email notification while other doesnt.
Also, have a look at the SysConfig / Framework / Core::Sendmail configuration and check these settings, according to your configuration check if you have >>sendmil binary or check on your MTA logs.
I can manually sent a mail , like sending an empty answer from an agent on
yahoo / hotmail so my MTA setting are perfect.
Isnt is a bug ????
_____
From:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Laurent Minost
Sent: Tuesday, July 31, 2007 6:12 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] OTRS LOG ??
Hi Munawar,
First have a look at your logfiles depending on your LogModule choice
(Syslog / LogFile).
If you chosed to configure OTRS with Syslog logging then you can find some
informations to investigate the problem on your syslog ( /var/log/syslog or
/var/log/messages ...).
If you chosed to configure OTRS with specific File logging then you can find
this according to the value of $Self->{'LogModule::LogFile'}, that could be