Additionally,

 

I am good at PHP but poor at Perl. Can I have one more icon near the top listed near admin or Faqs or Stats named “ Report”. Whenever I click on that, a PHP page will fetch report page pertaining to directly retrieval from mySQL database.

Is it possible? Pls Suggest.

 

From: Singh Raina, Ajeet
Sent: Thursday, May 22, 2008 12:24 PM
To: 'otrs@otrs.org'
Subject: Need Help on Reporting ???

 

I am very fascinated with Overall OTRS Features Except One …..Very Amazed at its Reporting Features.

 

I need a report to be generated for Calls Opened , Calls Closed, Engineers undertaken the Tickets, Description regarding SLA etc.

 

 

I can see the SQL Box is there but just entering query into SQL Box wnt do for me.I want an Icon to be placed at the top left on clicking of which will generate Reports.

 

Any Idea How it gonna be possible.

 

 

Pls Reply.

 

Ajeet


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