Hi,

We are using OTRS v.234 - great ticket troubling systemJ.

Changing owner of a ticket triggers an Ownerupdate and an Addnote notification - both are send by emails to the new owner. I do not need this feature but I can not block/disable it in any way either.

Does an OTRS Expert would be so nice and give me a hint how to stop this automatic notification?

Best regards

Marek