Re: [otrs] Customize time period for "Pending Auto Close" ticket state

Gustavo Azambuja wrote:

Hi, you have put a line in file Defaults.pm:

root@Server1:/usr/share/otrs/Kernel/Config# cat Defaults.pm |grep Pending $Self->{'Ticket::Frontend::PendingDiffTime'} = '604800';

(60seg. * 60min. * 24h * 7days = 604800seg.)

If you want to override a default settings it's better to set a value in Config.pm. So, don't (ever) edit Defaults.pm, but put $Self-> {'Ticket::Frontend::PendingDiffTime'} = '604800'; in Kernel/ Config.pm. Working this way can make upgrades smoother. Of course editing Defaults.pm directly also works, but it's not the way it's meant to be done. Nils Breunese.