Hello,

we are running OTRS 3.1.1 and for some insane reason we are getting empty tickets in our system.
When I click on the empty ticket I get the follow error message:

No TicketID is given!

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu
      May 10 12:09:49 2012 Message: No TicketID is given! Traceback
      (26850): Module: Kernel::Output::HTML::Layout::Error (v1.380)
      Line: 1146 Module: Kernel::Output::HTML::Layout::ErrorScreen
      (v1.380) Line: 1129 Module: Kernel::Modules::AgentTicketZoom::Run
      (v1.176) Line: 99 Module: Kernel::System::Web::InterfaceAgent::Run
      (v1.64) Line: 868 Module:
      /server/otrs/current/bin/cgi-bin/index.pl (v1.90) Line: 46

Can anyone help me out here ?

kind regards,

- Pascal den Bekker