Hi Ralf,


14/09/2015 11:01 - Ralf Hildebrandt wrote:
>(...)
> Problem: Some users have the email address in the LDAP attribute
> "email", others in "janetMailbox".
>
> How can I display both "email" and "janetMailbox" (or rather the
> attribute that happens to be non-empty).

First of all it is easy to add new search fields for the CustomerUser search + displaying

see Defaults.pm
        CustomerUserListFields => [ 'first_name', 'last_name', 'email' ],
        CustomerUserSearchFields           => [ 'login', 'first_name', 'last_name', 'customer_id' ],

so you CustomerUserSearchFields could be:
        CustomerUserSearchFields           => [ 'login', 'first_name', 'last_name', 'email', 'janetMailbox' ],


but e-mail adress is not that easy.

in Defaults.pm you'll find  for the ListFields:
        # The last field must always be the email address so that a valid

so you only can use one e-mail fields (not both) for OTRS using it correctly.


You could add a 2nd LDAP backend with a LDAP filter"
AlwaysFilter => '(janetMailbox=*)'

and
        CustomerUserSearchFields           => [ 'login', 'first_name', 'last_name', 'janetMailbox' ],

and the second LDAP is the same, with a different filter
AlwaysFilter => '(mail=*)'

and
        CustomerUserSearchFields           => [ 'login', 'first_name', 'last_name', 'email' ],

:)

maybe this helps.

--
Florian