Re: [otrs] Queues' visibility to customers

Hello, Yasir. You can try a simplier approach. You need to assign the "secret" queues to groups no customers are in. Pay attention to the default groups for the customer in Sysconfig. Once you move the ticket into one of these "secret" groups, customers will no longer see this ticket. Напиши мне лично по-русски, если по-английски объяснил туманно.С наступающим новым годом. Regards, Anton. 2008/12/23 Yasir M. Arsanukaev

Leonardo Certuche пишет:

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the wise manual might help http://doc.otrs.org/2.3/en/html/c1947.html

On Mon, Dec 22, 2008 at 7:50 PM, Yasir M. Arsanukaev wrote:

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Hello folks.

Can I hide any queues so that these are invisible in the queues list to the end customers or just specify the visible ones but keeping the tickets readable/writable in the hidden queues by the customers ?

Thanks.

-- С уважением, Арсанукаев Ясир Маликович :: УИТ ОАО "Амурметалл" +7 (4217) 529-576

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_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ACLs are great but I don't get why I can't make these work with queues named in UTF-8 or should they be written using some different charset or approach?

Thanks a lot.

-- Yasir M. Arsanukaev - IT dept JSC "Amurmetal", Russian Federation phone +7 (4217) 529-576

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