26 Jun
2008
26 Jun
'08
2:15 p.m.
And, finally, a related question: is there a list of all the template variables (e.g.
)? I am particularly interested in finding an equivalent of that displays just the first name of the person who emails the OTRS system. Look here:
I think the link above is broken. "p" doesn't look like a valid ItemID and all I get is the main FAQ page. I already looked in the FAQ, but searches on "variables", "user variables", "response", "responses" turned up no useful articles at all. Can you at least give me a search term I should try?