Hello Muhammad, add in the filters: Header: X-OTRS-Ignore Value: yes But be careful: Every Mail that matches will be deleted. I use this functionality in OTRS 2.47. Greets Peter Am 05.03.2012 23:49, schrieb Muhammad El-Sergani:
Hello all,
I have some customers who tend to send back the annoying "Thank you for contacting us. This is an automated response." message for every email they receive. Now, I have setup some filters to ignore those, but whenever I receive those, tickets are re-opened.
I need OTRS to automatically delete them, and if possible, not allow them to re-open old tickets.
Thanks //M
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