Hi list, I wanted to use the new functionality to assign types to tickets but I have it to be very buggy or not working 100% as far as I can tell. I am hoping someone can point me in the right direction to make some changes either in code or somewhere in sysconfig. The first thing that really needs to be done is for a default type to be assigned. Right now I think the first type I created is being assigned to every ticket. This annoyed me so I made all the types I created to be invalid but for some reason new tickets that come in are still given the first type that I created. The second thing that I would like to accomplish is to modify the type functionality so emails sent to different address are assigned certain types. I am new to developing in OTRS so any help or initial guidance will be greatly appreciated. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca http://www.carms.ca ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci.