if i select a company ticket and i scroll to the bottom of the page,
there is a form there which allows the customer to reply to the ticket
conversation.
the ticket state in that form is always "closed successfully", which
it shouldn't be, it should be "open"
On Thu, Nov 20, 2008 at 4:31 AM, Lars Jørgensen
Den 19/11/2008 kl. 03.08 skrev Sam Ami:
I also tried looking for "StateDefault" as you suggested and in all the customer related options the setting was set to "Open", but again, the option to the customer is always "closed successfully"
is there any way to correct this ?
What exact screen are you looking at when the option is set to "closed successfully"?
-- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs