if i were you i would really really READ THE MANUAL....... otrs-bounces@otrs.org schrieb am 24.01.2006 15:57:38:
Thanks Marco, changed the following in Config/Defaults.pm
CustomerUserSearchFields => ['login', 'last_name', 'customer_id', 'first_name', 'email'],
Now works great ;o)
Regarding what you said about looking in the manual... I did, but was not really sure what to look for! There are lots of customising I would like to do, what's the best way of doing this - I am also no programmer and thought lots can be done via a browser (in Admin, System, SysConfig...). For instance, I would like to add a few drop down lists when creating a new "Phone-Ticket" or "Email-Ticket" i.e. "Software" and "Hardware" dropdown lists populated with pre-defined values - I have no idea where to start...
... thanks for your support
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Marco Geweke Gesendet: Dienstag, 24. Januar 2006 14:52 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Search function for Customers in Tickets
Hi!
Oliver Buckie wrote:
Is there a way to extend this "Search Customer" button so that searching can be done on 'any' of the fields of a Customer?
Look for "CustomerUserSearchFields" in the Config/Defaults.pm for an example. Many of your questions are answered in the manuals or easy to solve, if you look in the config files.
Greetings Marco
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