Hi Matthias, On Tue, Aug 31, 2004 at 09:57:28AM +0200, Matthias Eichler wrote:
a) Let OTRS work in UTF-8 charset (then you also need a utf-8 able database, e. g. MySQL 4.1 or higher) b) Convert UTF-8 to e. g. iso-8859-1 which config settings in CustomerUser config object:
Hm...is some special version needed for this translation feature? We've 1.2.2 an I get: Premature end of script headers: /var/otrs/bin/cgi-bin/index.pl Undefined subroutine &Kernel::Config::Defaults::DestCharset called at /var/otrs/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 1453.
It looks like an perl syntax error in Kernel/Config/Defaults.pm. Anyway, if you use OTRS 1.2.2, follow the following: o Update Kernel/System/CustomerUser/LDAP.pm to 1.16 o Don't change Kernel/Config/Defaults.pm because it's updated with every new OTRS version. Learn more about the config file mechanism: http://doc.otrs.org/1.2/en/html/configfile.html o Add your new CustomerUser config option to Kernel/Config.pm like this one and change your options: [Kernel/Config.pm] $Self->{CustomerUser} = { Name => 'LDAP Backend', Module => 'Kernel::System::CustomerUser::LDAP', Params => { # ldap host Host => 'example.ldap.com', # ldap base dn BaseDN => 'ou=seas,o=csuh', # search scope (one|sub) SSCOPE => 'sub', # The following is valid but would only be necessary if the # anonymous user does NOT have permission to read from the LDAP tree UserDN => '', UserPw => '', # if your frontend is e. g. iso-8859-1 and the charset of your # ldap server is utf-8, use this options (if not, ignore it) SourceCharset => 'utf-8', DestCharset => 'iso-8859-1', }, # customer uniq id CustomerKey => 'uid', # customer # CustomerID => 'mail', CustomerUserListFields => ['cn', 'mail'], CustomerUserSearchFields => ['uid', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'uid', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; Then it should work.
Matthias Eichler
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!