I am using my own application software for maintaing customer accounts. customer_user table contain the information of the customer like login, password etc. But now i am using otrs along with it. it uses its own table for customer information (as in its own customer_user table) I want to maintain both tables. But the problem is that when a customer request for new password, at that time otrs application automatically generates a password and send it to the user by email. I want to change password acc. to OTRS in my own applicaion database table customer_user . But the password stored in OTRS is in Crypted form and in my own database it is in its actual form. i want the password in its actual form as well as automatically change in my own database. i dont have any idea about perl. please anyone provide me the solution of this problem. thanks in advance -- Regards Arvind