Hi Jon, On Thu, Nov 21, 2002 at 10:14:27AM -0600, Jon Conkle wrote:
Okay, i created user otrs before i installed OTRS. However, for some reason a home directory was never created for that user (i never noticed until now). So i assume that when OTRS is installing, it's supposed to copy a bunch of stuff into that home directory? that's the problem? if so, do i need to manually create a home directory for otrs user and then reinstall OTRS, or can i fix this without reinstalling?
You don't need to reinstall it. Just check the $HOME of the otrs user. It should be the OTRS-root-directory. So if you installed OTRS in /opt/OpenTRS (just an example) the $HOME of the otrs user should be /opt/OpenTRS. If it is /home/otrs, change the home of the otrs user in /etc/passwd [...] otrs:x:UserID:GroupID:OTRS User:/home/otrs/:/bin/true [...] to: [...] otrs:x:UserID:GroupID:OTRS User:/opt/OpenTRS/:/bin/true [...] And bin/Cron.sh should work fine. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneider