Hi Carlos,

Thanks a ton for your reply.

Now I’m able to get the email response.

But in the queue view no new Ticket is getting generated.

Please Help.

Thanks

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Carlos Rodríguez
Sent: Saturday, December 10, 2011 3:37 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] help OTRS configuration

Hi Nikhil,

You need to configure a PostMaster account (like POP3 or IMAP) in the Admin interface.

((enjoy))

Carlos Rodríguez

On Dec 9, 2011, at 1:31 AM, Nikhil Joshi wrote:

Hello,

I’m configuring the OTRS but I have following issue:

1.Automatic ticket should be created when new mail is send to the OTRS admin.

Kindly help me

Regards

Nikhil Joshi

Webdynpro Consultant

ArchitectSAP Solutions  | www.ArchitectSAP.com | 9960979700

Pune

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs