Thanks Martin, I know it goes against the grain, but we've 'locked down' OTRS. We've run stable for a year + with internal modifications that would take us time to redo with the upgrade process. Can you possibly summarize the problem and possibly point me to where the failure takes place (.pm or SQL, etc). That way I can just tweak manually and get us rolling again? Charles -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: Thursday, August 19, 2004 11:57 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Invalid Users Still Get Mail Hi Charles, On Thu, Aug 19, 2004 at 11:09:44AM -0400, Charles R. Thompson wrote:
We recently lost a tech and I invalidated his account. Problem is, OTRS is still attempting to send mail to his account for all new tickets, etc. I re-validated him then took off all permissions to all groups then invalidated again. Same difference. I can't get this account to stop receiving mail. Is there a manual way to force this to
occur?
This is a bug and is fixed in OTRS 1.3 (release date is 2004-09-20).
Charles
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