Dear all, I think I got it myself, I had my head to stuck up in the notification area that I forgot the Auto respones. Thanks anyway!! Julian On 16/08/2010 12:20, Julian Junge wrote:
Hi all,
I need somebody that points me into the right direction. I have set-up a customer notification for Pending Auto Close + and -, basically saying that the incident will be closed in 24h if nobody opposes. Works perfect, though some people tend to ignore these messages and respond to the notification even after it is closed.
What I'd like to have would be one of the 2 following.
option a.) When a mail is send to a closed ticket, the mail bounces, and the sender receives a notification that his case is closed and he please removes the ticket number from the subject and sends that mail again.
option b.) The mail does not bounce but a new case is created and OTRS replaces the ticket number in the subject.
Thank you for any assistance!!!
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*
Julian
-- * Julian Junge * Training & Support * julian.junge@futurlink.com mailto:julian.junge@futurlink.com FuturLink Distrito 22@ C/Almogàvers 107-119 08018 Barcelona, SPAIN T.+34 933008866 F.+34 934851318 Futurlink - Inspiring Mobile Media http://www.futurlink.com ---------------------------------------------------------------------------------------- The information in this e-mail and in any attachments is confidential and solely for the attention and use of the named addressee(s). You are hereby notified that any dissemination, distribution or copy of this communication is prohibited without the prior written consent of FUTURLINK. If you have received this communication in error, please, notify the sender by reply e-mail ---------------------------------------------------------------------------------------- Este correo electrónico y, en su caso, cualquier fichero anexo al mismo, contiene información de carácter confidencial exclusivamente dirigida a su destinatario o destinatarios. Queda prohibida su divulgación, copia o distribución a terceros sin la previa autorización escrita de FUTURLINK. En el caso de haber recibido este correo electrónico por error, se ruega notificar inmediatamente esta circunstancia mediante reenvío a la dirección electrónica del remitente.
