grep -i Generator Kernel/Config.pm
# (Notifications, TicketViewAccelerator, TicketNumberGenerator,
$Self->{TicketNumberGenerator} =
'Kernel::System::Ticket::Number::AutoIncrement';
you have some options available in Kernel/System/Ticket/Number/
You can also look to the online documentation. Somewhere there, is a example
on how to change it, or do one by yourself.
--
Duarte Cordeiro
Coordenador Serviço Helpdesk
Câmara Municipal de Lisboa
Helpdesk: Tel: 800202080 - Fax: 21 7989699 - Email: helpdesk@cm-lisboa.pt
Serviço Helpdesk: helpdesk.geral@cm-lisboa.pt
(Contacto directo: 918714762 - duarte.cordeiro@cm-lisboa.pt)
// Consultor Sénior - BusinessTek Lda
----- Original Message -----
From: "Matt Mower"
My tickets are being created with ID's like:
2004050610000025
which I don't like. Is this a configuration option I set before I knew better and now cannot find?
How can I change the ID's being generated?
Thanks,
Matt
-- Evectors Software Email:matt@evectors.com Web:http://www.evectors.com Tel:+44-(0)7977-076-709 Blog:http://matt.blogs.it/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/