Dear all,

There seems to be something wrong, when I reply to an email (from OTRS) that one other Agent wrote before me.

The scenario goes as this:

1- Customer sends email

2- Agent replies

3- I (Agent) reply back to the Agent.. my intention is to follow up on what my colleague had just wrote earlier

4- In my email, the TO is set to the Customer (OK), and the CC is also as per the original email (OK)... but in my email body it says the following:

---- Message from Customer�---

From: Customer�
To: Customer�
Cc: Original CC�
Subject: Re:
Date: 2011-06-22 08:57:00

Agent email body.

When it should show the following:

---- Message from Agent�---

From: Agent�
To: Customer�
Cc: Original CC�
Subject: Re:
Date: 2011-06-22 08:57:00

Agent email body.

Any help with this?

Thanks and Best Regards,
Muhammad El-Sergani.