Re: [otrs] Problems recibing mails

Hi Ronn, Ronald Naranjo schrieb:

it is the first time installing otrs, but i got a error when recibing mails, the folowing error is displayed when execute /otrs/bin/PostMasterPOP3.pl i also I had changed my status in spanish, (eg nuevo, pendiente) That's exactly the explanation.

Problem: OTRS is configured to use the state "new" when receiving mails through PostMasterPOP3. But your installation does no longer know the state new due to your status-changes. Solution: 1a) Undo the status-changes. 1b) Edit the status within the spanish-translation-file ~/Kernel/Language/es.pm or 2a) Leave the status as it is now. 2b) Adjust PostmasterDefaultState and many other settings (new mail-ticket, new phone-ticket, new customer-gui-ticket, ...) Not that you also have to do this if you changed the queue-names raw and postmaster.

the error is:

Message 1/1 (righttek12@mail.righttek.com mailto:righttek12@mail.righttek.com) ERROR: OTRS-PM3-10 Perl: 5.8.3 OS: linux Time: Tue Sep 19 05:36:54 2006

Message: No StateID for 'new'!!!

Traceback (4188): Module: Kernel::System::Ticket::TicketCreate (v1.194) Line: 342 Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 162 Module: Kernel::System::PostMaster::Run (v1.52) Line: 239 Module: main::FetchMail (v1.17) Line: 198 Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.17) Line: 126

ERROR: OTRS-PM3-10 Perl: 5.8.3 OS: linux Time: Tue Sep 19 05:36:54 2006

Message: Need TicketID!

Traceback (4188): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84 Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 208 Module: Kernel::System::PostMaster::Run (v1.52) Line: 239 Module: main::FetchMail (v1.17) Line: 198 Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.17) Line: 126

ERROR: OTRS-PM3-10 Perl: 5.8.3 OS: linux Time: Tue Sep 19 05:36:54 2006

Message: Need TicketID!

Traceback (4188): Module: Kernel::System::Ticket::StateSet (v1.194) Line: 2687 Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 231 Module: Kernel::System::PostMaster::Run (v1.52) Line: 239 Module: main::FetchMail (v1.17) Line: 198 Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.17) Line: 126

ERROR: OTRS-PM3-10 Perl: 5.8.3 OS: linux Time: Tue Sep 19 05:36:55 2006

Message: Can't process email with MessageID <mailto:BAY102-F321A98F5AFA3E3DFA3EBAB87220@phx.gbl>>! Please create a bug report with this email (var/spool/) on http://bugs.otrs.org/!

Traceback (4188): Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 236 Module: Kernel::System::PostMaster::Run (v1.52) Line: 239 Module: main::FetchMail (v1.17) Line: 198 Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.17) Line: 126

Connection to mail.righttek.com closed. thanks in advance for your help Ronn

Bye, Alex