Hi, after updating from 3.1.11 to 3.2.5 (using the OTRS docs) I got two problems (fortunately on a clone ...). As soon as I install the SystemMontoring Modul (we are using it for nagios), I am getting following error message in the apache log: ERROR: OTRS-CGI-11 Perl: 5.16.2 OS: linux Time: Fri Apr 19 16:25:46 2013 Message: Need TicketID! RemoteAddress: xx RequestURI: /otrs/index.pl Traceback (4209): ...... My opinion is that this is based on any ticket lock function, but I don´t know where to have a further look ... But more annoying is that I can´t write any answer in a ticket. Every time when the system opens an answer window it keeps blank, with no message in apache error log. That is independent of user, group and queue and also the same in Firefox, Opera and IE. I have used a firefox debugger and can see following message "Use of attributes' specified attribute is deprecated. It always returns true.". Looking at the code is seems to be a jquery function, any update of jquery didn´t help. Any help/suggestions from your side ? Regards Christoph