Thanks Pim, Using the info you provided I was able to find that the header is stored in the database table 'article_plain' under the column 'body'. Thanks a million.
If not, is their any easy way to save an email header value when the ticket is being added to the database, so it can be displayed later on with the article details?
E-mail headers are saved, and can be viewed by clicking the (original format / without markup) link in the ticket ZoomView. You can find this link in the 'action history' above every message, for example: Customer (E-mail to extern) (**original format / without markup**) Customer Name <subject> - date
-- kind regards, Pim Rupert Lemonbit Internet
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