Do you have any idea about how can we attach the sla with priority?
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Steven Carr
Sent: Sunday, March 10, 2013 11:29 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] SLA attached to priority
AFAIK you can't, but this is something I wish they would fix/add. I don't
implement services (and don't want to) and just have the one standard SLA
against the queue, but it would be much better to attach SLAs to priorities.
Steve
On 10 March 2013 06:57, Yousef Hamad
Hi steve,
How can I link SLA to Priority Not to Service .
Thanks. Yousef.
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