Hi Charles, On Thu, Aug 19, 2004 at 12:53:56PM -0400, Charles R. Thompson wrote:
I know it goes against the grain, but we've 'locked down' OTRS. We've run stable for a year + with internal modifications that would take us time to redo with the upgrade process.
Can you possibly summarize the problem and possibly point me to where the failure takes place (.pm or SQL, etc). That way I can just tweak manually and get us rolling again?
In OTRS 1.2: Kernel/System/Ticket/SendNotification.pm ~ line 37, add # check if agent is valid if (!$User{Valid}) { return; } (This should work but isn't tested. If you need business help, contact ((otrs.de)) :)
Charles
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!