Re: [otrs] OTRS 2.4.1's new text editor does not support RTL languages like Persian

Dear Michiel, There was not a setting in "RichTextEditor.dtl". Instead of it I added following: oFCKConfig.Config["ContentLangDirection"] = 'rtl' ; It worked but not helped so much. I tried "ctrl+right shfit" in IE too, but does not help too. All 2 solution can force the editor to accept the text in a RTL manner, but when a note or ticket is saved and displayed in OTRS again, all thing have bee gone bad. OTRS itself shows comments and ticket descriptions in LTR regardless of if you have used one of those 2 solutions! So we have TWO problem, one with FCKEditor that does not accept RTL text easily and another with OTRS that shows texts in just LTR. As a workaround I insert unicode character RIGHT-TO-LEFT EMBEDDING (U+202B) in the begging of each text. It is well-known character in Unicode Annex#9 (Bidrectional algoirthm) and force a text to be displayed as a RTL text. This bug is registered in Bugzilla with following URL: http://bugs.otrs.org/show_bug.cgi?id=4038 Afshar Mohebbi On Wed, Jul 22, 2009 at 3:23 PM, Michiel Beijen wrote:

Of course you could also decide to not use the rich text editor, you can disable it in SysConfig. Then you'd have the same editor functionality as in 2.3.4 while you'd be able to leverage all other 2.4.x features.

I found that in Internet Explorer, the buttons ctrl + right shift would switch text direction, but that switch will not be "remembered" by the system.

Also, digging further, I found this to be an issue that other projects that use the same editor (e.g. Drupal) are facing as well. This would be one of the things to be solved in the next release of the editor, 3.0, which is now in beta. You could decide to try and get the 3.0 beta working with your otrs setup and see what happens. I have not (yet) found any timeline for the fckeditor 3.0 release.

Regards,

-- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl

On Jul 22, 2009 11:09 AM, "Michiel Beijen" wrote:

Hi Afshar,

Thanks for reporting this error.

There is a configuration flag for the editor that you could use to switch the direction. Add the following line to otrs/Kernel/Output/HTML/Standard/RichTextEditor.dtl at around line 25:

FCKConfig.ContentLangDirection = 'rtl' ;

This will however completely set the RTL direction for the whole of your OTRS instance. I understand that a more elegant solution would be needed but this might just be a workaround for you.

Can you please file a bug for this in the Bugzilla at http://bugs.otrs.org?

Kindest regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Wed, Jul 22, 2009 at 10:19, Afshar Mohebbi wrote:

...

...

...

Hi all! > > I just installed OTRS 2.4.1 and realized that we have had a step BACKWARD! While ear...

---

OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/