Leonardo…. I’m just pissed off with myself…
certainly not angry with anyone on these lists…
I just can’t believe I can’t figure this out
myself!!
:>
Jason Dupuy
IT Manager
Earth City, MO 63045
636-939-1622 Phone
636-939-1623 Fax
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From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo
Certuche
Sent: Tuesday, October 27, 2009 3:57 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] New to OTRS
chillout, there are plenty of
people who has configured OTRS with external e-mails, they're willing to help
but if you pissed off, they won't ;)
please send us your logs so we can understand what's going on
greetings,
Leonardo Certuche
On Tue, Oct 27, 2009 at 3:18 PM, Jason Dupuy <it.manager@globalproductsinc.com>
wrote:
I’m getting soo pissed off…
Is there anyone who can help me out.
The basic question is how can I get external emails into
OTRS??????
Anyone?
Jason Dupuy
IT Manager
Earth City, MO 63045
636-939-1622 Phone
636-939-1623 Fax
Confidentiality note: This document and any attachments
are confidential and may be protected by legal privilege. If you are not the
intended recipient, be aware that any disclosure, copying, distribution or
use of this document or any attachment is prohibited. If you have received this
document in error, please notify us immediately by returning it to the sender
and destroying any copy.
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org]
On Behalf Of Jason Dupuy
Sent: Tuesday, October 27, 2009 1:40 PM
To: otrs@otrs.org
Subject: [otrs] New to OTRS
Still
working on the specifics but I’m stumbling on the email settings.
I’m just about ready to go into production, but confused about the email
settings.
Specifics:
OTRS
2.4.5
Installed
FAQ package
Installed
Time package
Using
SMTP settings.
Using
POP3 postmaster mail account setting to pull our old help.desk@XXX.com emails
into the system.
I
have 3 users (helpdesk technicians) with their own email addresses.
They
get notifications of tickets as expected.
If
someone sends a problem to the help.desk@XXX.com email account, the OTRS fetches it, pulls
it in… we respond…. The email goes out, with the technicians email
account… but now, when the person who originated the issue responds, it
goes to the technicians email account… which is not fetched.
Other
than using the postmaster mail account, is there any way to get external emails
into the OTRS?
Am
I making sense at all?
Jason Dupuy
IT Manager
Global Products Inc.
Earth City, MO 63045
636-939-1622 Phone
636-939-1623 Fax
Mission: To increase the store traffic, identity
and corporate brand loyalty for our customers through our design, manufacture
and distribution of custom and licensed products.
Vision: To be the leading procurement
organization in promotional products and gift novelties worldwide.
Confidentiality note: This document and any attachments
are confidential and may be protected by legal privilege. If you are not the
intended recipient, be aware that any disclosure, copying, distribution or
use of this document or any attachment is prohibited. If you have received this
document in error, please notify us immediately by returning it to the sender
and destroying any copy.
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