Sounds like you are both a member of the 'users' group, as is the default.
If Junk and Misc are still 'owned' by the 'users' group, that would be my guess..
 
I have created a different group that I have assigned e.g. Junk to so that 'users' do not see it.
Using roles, you can quickly roll out changes such as these...
 
Regards,
 
/Martin.

>>> Nuno Ranito <nranito@neosit.pt> 9. februar 2010 17:53 >>>
I have a client, who is NOT is the users group, and is just in a group created by me, which contains 1 queue (myqueue), but still can create tickets in the "junk", "misc" queues instead of just in mine.
PS: I still have installed the 2.3 version, is there some bug or something?

2010/2/9 Tore Lønøy <tore.lonoy@gmail.com>
Create roles, and give access to different groups, which again is
linked to their correct queue.

On 9 February 2010 14:00, Nuno Ranito <nranito@neosit.pt> wrote:
> Hello
>
> How can I restrict which queues the client can see to insert a new ticket?
> For instance, I want user A to access queue "Aplications" and "Network", and
> user B to insert new ticket in queue "Billing".
>
> Thank you for any help.
>
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Neos IT | www.neosit.pt
Instituto Pedro Nunes | R. Pedro Nunes | 3030–199 Coimbra | Portugal
Tel +351 210 105 610 | Fax. +351 239 101 108
Tm +351 913 699 961 | E-mail nranito@neosit.pt



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