Leonardo Certuche wrote :
The organization we're currently deploying OTRS on, is not interested in using the lock timeout feature. In order to avoid it, we setup every queue with Unlock timeout=0 (it says /0 = no unlock/) but Agents keep getting Agent::LockTimeout notifications. How can we avoid it? Is there any way to disable some of the notifications defined at /otrs/index.pl?Action=AdminNotification http://index.pl?Action=AdminNotification ?
Hi Leonardo, try leaving the field blank instead of setting it to 0 although it is said so in the GUI comment. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de