Hi Riccardo,
A customer is able to do something on his tickets via customer
console. He is able at least to close, postpendig and changing
priority... If you are looking to anything else give Customer an Agent
account
On Thu, Apr 9, 2009 at 1:01 PM, Riccardo
Hi, I'd like to use one command of Agent Interface in the Customer Interface. What I'd like to make is allow a Customer to manage a ticket. So what I need is to allow a costumer to have access to TicketQueue or manage a ticket acting as an Agent. Is there anyone who can help me? Thanks
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