At 10:42 22/08/2007, Nils Breunese (Lemonbit) wrote:
Alan McKeown wrote:
I understand that but if things don't get deleted then the admin interface for users, customers etc becomes very messy. Deleting would be a good option. Is this possible?
I don't think it's possible, or at least not a good idea. I believe that when you would delete a customer, OTRS would have to also delete all the associated tickets and other data or the database would no longer be consistent. I believe that's why there is no delete option. Setting a customer to be no longer valid makes sure that customer can no longer login, but the customer's ticket history is still available for searching for instance.
This won't be very convenient for us then. I am looking to see whether otrs can be integrated with our existing database, from which items *are* deleted on a regular basis, and in which the appropriate cleanup is done. -- Tim