Hi Craig, On Apr 10, 2008, at 19:19 , Craig Meirick wrote:
I am trying to get our OTRS system backed up using the instructions provided in the manual using the backup.pl script.
Here is what I am getting when this is ran:
nagios:/opt/otrs/scripts # ./backup.pl -d /backup/ Backup /backup//2008-04-10_11-56/Config.tar.gz ... done Backup /backup//2008-04-10_11-56/Application.tar.gz ... done Dump MySQL rdbms ... mysqldump: Got error: 1045: Access denied for user 'otrs'@'localhost' (using password: YES) when trying to connect failed Compress SQL-file... done nagios:/opt/otrs/scripts #
How can I fix this?
The backup.pl tries to dump the database by using the user, pw and database settings from Kernel/Config.pm. It looks like the config settings from Kernel/Config.pm are not working to get the database connect. Greetings, -Martin -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Address of record: Bad Homburg Local Court: Bad Homburg, HRB 10751 Tax number: 003/240/97505 Chairman: Burchard Steinbild Chief Executive Officer: André Mindermann