Thanks Shawn,
Thats great - helps massively!
On the same topic do you know how to alter the location of the Watcher entry? I managed to reposition the others but altering the priority value but for Watcher this has no effect for some reason?!
Thanks.
From: Shawn Beasley <shawn.beasley@otrs.com>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Fri, 6 May, 2011 12:52:48
Subject: Re: [otrs] Agent Interface - display Phone/Email/Queue / Status /Escalation icons?
Hello
Run.it,
On May 6, 2011, at 12:46 ,
Run.It wrote:
Ive managed to configure the display to show watcher and responsible icons so Im guessing I would have to alter a setting within System Config?
///shawn