
It can also called by event basis in requester mode..... http://otrs.github.io/doc/manual/admin/stable/en/html/genericinterface.html#...
It does not say howto add an Invoker for the WebService. Just how to configure. Note that the transportation type SOAP/REST has a configure button.
Within it should include the SOAP URIs for accessing a service and
methods/actions (what invokers may be valid?)
For REST, I'm reading the provider will self-describe appropriate methods.
Either way, I think that may be the missing piece you're looking for.
On Fri, Jul 10, 2015 at 9:32 AM, Morten Bøhmer
It can also called by event basis in requester mode.....
mvh Morten Bøhmer / IMEMO AS
-------- Original Message -------- Subject: Re: [otrs] Webservice Article events From: Jan.Dreyer@bertelsmann.de To: otrs@otrs.org CC:
The nature of a webservice is to get invoked from outside the system (via webcall). Am 10.07.2015 14:36 schrieb Morten Bøhmer
: It does not say howto add an Invoker for the WebService. Just how to configure.
Morten
------------------------------ *Fra:* otrs-bounces@otrs.org
på vegne av Gerald Young *Sendt:* 10. juli 2015 14:06 *Til:* User questions and discussions about OTRS. *Emne:* Re: [otrs] Webservice Article events The furnished manual talks about this: http://otrs.github.io/doc/manual/admin/stable/en/html/genericinterface.html
http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#ad...
On Fri, Jul 10, 2015 at 4:25 AM, Morten Bøhmer
wrote: Hi again.....
I can see this is a possiblity, but we would like to use the webservice feature instead, so the question is how can we register the invoker module we are developing in OTRS, so that we can use it in the Webservice configuration ?
Morten ------------------------------ *Fra:* otrs-bounces@otrs.org
på vegne av Jan.Dreyer@bertelsmann.de *Sendt:* 9. juli 2015 13:28 *Til:* otrs@otrs.org *Emne:* Re: [otrs] Webservice Article events Hi Morten.
Am 09.07.2015 um 12:27 schrieb Morten Bøhmer
: Thank you for your reply, can you supply some more details ?
Did you read https://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#a... ? You want to configure a event based execution.
With „execute custom module“ you should be able to call your own module. All Ticket-Parameters are transferred to the module afaik. I did not test that functionality myself though (yet).
Best wishes — Jan Dreyer IT Administrator — Operations — A-SCM-IT NMD Expert ------------------------------
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