On Thu, Dec 16, 2010 at 8:12 AM, John Murray <johnm@georgejames.com> wrote:

On my CentOS 5 server I just tried to upgrade from OTRS 3.0.3 to 3.0.4 but
this failed:

[root@otrs ~]# rpm -Uvh otrs-3.0.4-01.noarch.rpm
error: Failed dependencies:
       perl(Date::Format) is needed by otrs-3.0.4-01.noarch
[root@otrs ~]#

Yet otrs.CheckModules.pl on my current installation says Date::Format is
there:

[root@otrs bin]# ./otrs.CheckModules.pl
  o CGI............................ok (v3.50)
  o Crypt::PasswdMD5...............ok (v1.3)
  o CSS::Minifier..................ok (v0.01)
  o Date::Format...................ok (v2.24)
  o Date::Pcalc....................ok (v1.2)
  o DBI............................ok (v1.52)
  o DBD::mysql.....................ok (v3.0007)
  o Digest::MD5....................ok (v2.36)
  o Digest::SHA::PurePerl..........ok (v5.48)
  o Encode::HanExtra...............Not installed! (Optional - Required to
handle mails with several Chinese character sets.)
  o GD.............................ok (v2.35)
     o GD::Text....................ok (v0.86)
     o GD::Graph...................ok (v1.44)
     o GD::Graph::lines............ok (v1.15)
     o GD::Text::Align.............ok (v1.18)
  o IO::Scalar.....................ok (v2.110)
  o IO::Wrap.......................ok (v2.110)
  o JavaScript::Minifier...........ok (v1.05)
  o JSON...........................ok (v2.27)
     o JSON::PP....................ok (v2.27008)
     o JSON::XS....................ok (v2.3)
  o LWP::UserAgent.................ok (v2.033)
  o Mail::Internet.................ok (v2.07)
  o Mail::POP3Client...............ok (v2.18 )
     o IO::Socket::SSL.............ok (v1.01)
  o MIME::Base64...................ok (v3.07)
  o MIME::Tools....................ok (v5.428)
  o ModPerl::Util..................ok (v2.000004)
     o Apache::DBI.................ok (v1.09)
     o Apache2::Reload.............ok (v0.11)
  o Net::DNS.......................ok (v0.59)
  o Net::POP3......................ok (v2.29)
  o Net::IMAP::Simple..............ok (v1.2017)
     o Net::IMAP::Simple::SSL......ok (v1.3)
  o Net::SMTP......................ok (v2.31)
     o Authen::SASL................ok (v2.15)
     o Net::SMTP::SSL..............ok (v1.01)
     o Net::SMTP::TLS..............ok (v0.12)
  o Net::LDAP......................ok (v0.4001)
  o PDF::API2......................ok (v0.73)
     o Compress::Zlib..............ok (v1.42)
  o SOAP::Lite.....................failed!!! Version 0.712 not supported!
This version is broken and not useable! Please use another version.
  o Text::CSV......................ok (v1.20)
     o Text::CSV_PP................ok (v1.28)
     o Text::CSV_XS................ok (v0.76)
  o XML::Parser....................ok (v2.34)
[root@otrs bin]# pwd
/opt/otrs/bin
[root@otrs bin]#

Any ideas why, and what to do?

John Murray

George James Software
www.georgejames.com
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