[otrs] GenericInterface REST JSON format question

21 Aug 2017

      Hello,

OTRS 5.0.22 + ITSM

There is a ConfigItem and the following definition:

[...]
{
        Key => 'GI_item',
        Name => 'Example item',
        Searchable => 1,
        Input => {
            Type => 'Dummy',
        },
        CountMin => 1,
        CountDefault => 1,
        CountMax => 1,
        Sub=>[{
            Key => 'GI_subitem',
            Name => 'Example subitem',
            Searchable => 1,
            Input => {
                Type => 'GeneralCatalog',
                Class => 'ITSM::ConfigItem::Something::SomeItem',
            },
            CountMin => 1,
            CountMax => 5,
            CountDefault => 1,
        }]
    },
[...]

What is the correct JSON format to describe this object in a
GenericInterface REST POST request?

My first try was:

[...]
"GI_item": [
{
"GI_subitem": "subitem1"
},
{
"GI_subitem": "subitem2"
}
],
[...]

But that is no good:

{
    "Error": {
        "ErrorCode": "ConfigItemCreate.InvalidParameter",
        "ErrorMessage": "ConfigItemCreate: ConfigItem->CIXMLData->GI_item
parameter repetitions is higher than the maxium value!"
    }
}

"GI_item": {
                 ?????????????
 },

Changing the definition a bit works around the problem:

{
        Key => 'GI_item',
        Name => 'Example Item',
        Searchable => 1,
        Input => {
            Type => 'GeneralCatalog',
            Class => 'ITSM::ConfigItem::Something::SomeItem',
        },
        CountMin => 1,
        CountDefault => 1,
        CountMax => 5,
    },

REST POST request is accepted:

[...]
"GI_item": [
        "item1",
        "item2"
],
[...]

Thank you very much!

Pieter