Thanks Steve.
I’ll see if I can find my way with a new theme without restrictions. It may end up being ugly, but I’ll find out.
--
/Sune T.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steven Carr
Sent: 10. november 2011 14:04
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Subject size/length
So that is hardcoded in the theme/web .dtl templates under Kernel/Output/HTML/Standard. You will see that some of the fields are deliberately truncated e.g...
$QData{"Subject","36"}
Steve
On 10 November 2011 12:05, Sune T. Tougaard mailto:stt@lyngsoesystems.com> wrote:
Thanks, i was kind of hoping it wasn’t that simple. ☺
It may allow for a bigger subject. However, it still won’t let me see the long subjects in the Agent interface.
For example, some users sends a long path to a document in the subject.
The only option that I’ve found, is to hover the mouse over the subject (only works at some locations) and type of what it says in the little pop-up that shows (and disappears again).
So I guess what I’m looking for, isn’t actually the subject size, but how much of it that is displayed in the interface.
Thanks again.
--
/Sune T.
From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Steven Carr
Sent: 10. november 2011 10:21
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Subject size/length
Try:
SysConfig -> Ticket -> Core::Ticket -> Ticket::SubjectSize
Steve
On 9 November 2011 13:42, Sune T. Tougaard mailto:stt@lyngsoesystems.com> wrote:
Hi all,
Instead of trying to educate all of my users, I’d like to increase the size of the “Subject” field in the OTRS interface.
Meaning: I’d like to make sure that no matter how the ticket is created, I’m able to see the full subject in the agent/customer interface.
I think I found some articles for earlier version describing how to create a new theme, I think, to allow for larger subject lengths.
I’m guessing I’m missing an option somewhere. Can anyone point me in the right direction?
Thanks.
--
/Sune T.
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