Sir, I am agree with you, but sometime I need the password of customer to
rectify their problem.
And for that I need it in original form not in encryped form. please
suggest me that how can i get the password in its original form.
Arvind
On 8/26/06, Nils Breunese (Lemonbit Internet)
Arvind Kumar wrote:
I am using my own application software for maintaing customer accounts. customer_user table contain the information of the customer like login, password etc. But now i am using otrs along with it. it uses its own table for customer information (as in its own customer_user table) I want to maintain both tables. But the problem is that when a customer request for new password, at that time otrs application automatically generates a password and send it to the user by email. I want to change password acc. to OTRS in my own applicaion database table customer_user . But the password stored in OTRS is in Crypted form and in my own database it is in its actual form. i want the password in its actual form as well as automatically change in my own database. i dont have any idea about perl. please anyone provide me the solution of this problem.
I think you'll have to change your own software to use OTRS's encrypted password column. That way you only have one password field for both apps, so no problems with passwords getting out of sync.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
-- Regards Arvind