Hi, On Sat, Mar 15, 2003 at 11:39:37PM -0600, Travis Kelley wrote:
I'm not quite clear on which of these might be able to support what I need the server to do. What I need is for the server to send a copy of the ticket to an email address when the ticket is closed. I will use a printer to print anything that comes to this email address. If there is already documentation on how to do this somewhere could you please point me in the right direction.
I'm also not sure, but I think you are looking for the "normal response" (called: standard response). Sends a copy of the anser to one or more email addresses. -=> Have a look at http://demo.otrs.org/ an click on "Compose Answer (email)" -=> empty answer
Travis Kelley
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson