Re: [otrs] OTRS Variables.

Mark, I can also create your own variables. In Modules/AdminCompose.pm, prior to (approx line 270): # replace customer data foreach (keys %Customer) { if ($Customer{$_}) { $Data{Signature} =~ s//$Customer{$_}/gi; $Data{Salutation} =~ s//$Customer{$_}/gi; $Data{StdResponse} =~ s//$Customer{$_}/gi; } } you can add a variation of the following: # # add custom values to Subject # $Data{Subject} =~ s//$variable[1]/g; $Data{Subject} =~ s//$variable[2]/g; $Data{Subject} =~ s/<LOCATION>/$variable[3]/g; # # add custom values to StdResponse # $Data{StdResponse} = $Self->{QueueObject}->GetStdResponse(ID => $GetParam{ResponseID}); # $Data{StdResponse} =~ s/<ORIGINATOR>/$variable[0]/g; $Data{StdResponse} =~ s//$variable[1]/g; $Data{StdResponse} =~ s//$variable[2]/g; $Data{StdResponse} =~ s/<LOCATION>/$variable[3]/g; All you then need to do is create your response templates as normal and include your customer tags. HTH, Graeme Christian Schoepplein wrote:

Hello,

On Fri, Jul 22, 2005 at 03:35:32AM -0400, Mark J. Nernberg wrote:

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From: Daniel Balan Organization: BitDefender Reply-To: "User questions and discussions about OTRS.org" Date: Fri, 22 Jul 2005 10:09:17 +0300 To: "User questions and discussions about OTRS.org" Subject: Re: [otrs] OTRS Variables.

I had a question like yours on 7/1/2004 10:57 AM (See: "[otrs] ticket id in the body" message) and that is what Robert from OTRS team told me.

Maybe v2 will have more

I was hoping to use some of the other values in my responses.

Go to the response section in the adminarea and take a look at the bottom of the screen. There you'll find the notes and a list of variables that you can use. This note section exists for all settings in the adminarea.

Ciao, Christian

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