
23 Jun
2008
23 Jun
'08
9:37 a.m.
Lars Jørgensen wrote:
Sometimes we need to send emails to other people than the ticket customer. Maybe I need to correspond with a service representative of a manufacturer. I want to keep this correspondence within the ticket and naturally I use the reply function of the ticket and enter the address of the third party.
It might be better to open a separate ticket for the communication with the third party and link the tickets in OTRS. Nils Breunese.