Hi,

Everything is possible with OTRS since it's open code but sometimes it's harder.

Here is what you are looking for...

If you need queueID search for  $Qdata OTRS words...  

You only have to edit one file..

Take backup of the file below before doing this.. 

You don't need to stop services just refresh the dashboard..




Edit Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl as
follows:

In dtl:block:ContentLargeTicketGenericRow section, add the following
before the "Time" TD element:

<td width="10%">
  <a
href="$Env{"Baselink"}Action=AgentTicketCustomer&TicketID=$QData{"Ticket
ID"}
"
     onmouseover="window.status='$JSText{"Customer history"}'; return
true;"
onmouseout="window.status='';">
  <div title="$QData{"CustomerUserID"}">$QData{"CustomerID","15"}</div>
  </a>
</td>

A few lines later in the dtl:block:ContentLargeTicketGenericNone block
increase the colspan value from 3 to 4.









On Thu, Oct 29, 2009 at 3:53 PM, Marretta, Rosanna <Rosanna.Marretta@yrclogistics.com> wrote:
Hi,
 
I need to know how to show extra information on the dashboard, i.e. who owns the call etc..
 
Can anybody please help?
 
Thanks
 
 
Rosanna

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