Re: [otrs] Permission problems

OK! I decided to delete all the files and start from scratch. I logged in using the user otrs, then unpacked the tar file. Copied the Config.pm.dist to Config.pm and the other one also. I then decided to try it out, and WAM ! It's working. If I execute the SetPermissions.sh file, it breaks it! Don't know why. So, i'll setup the db and let you know if there's anyother issues I come accross. thanks for all your help Robert! ----------------------> Nelson Pereira www.Ott-Motorcycles.ca ----- Original Message ----- From: "Robert Kehl" To: "User questions and discussions about OTRS." Sent: Thursday, October 16, 2003 10:34 AM Subject: Re: [otrs] Permission problems

On Thursday, October 16, 2003 4:17 PM nelson pereira wrote:

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Hm... then I assume, you should get suexec to at work. Then you'd have to use SetPermissions.sh like this:

/opt/otrs/bin/SetPermissions.sh /opt/otrs otrs wardmedi otrs wardmedi

Do I need to leave the User and Group in the Virtual Host?

Please refer to Apache.org's documents on this. It's explained in detail there. Note: You cannot use 'User' in combination to suexec, don't mangle these two.

User directive: http://httpd.apache.org/docs-2.0/mod/mpm_common.html#user SuExec: http://httpd.apache.org/docs-2.0/suexec.html SuExecUserGroup: http://httpd.apache.org/docs-2.0/mod/mod_suexec.html#suexecusergroup

SuExec isn't trivial neither easy, but it's worth it.

Btw, upgrading to RH 9.x or whatever the current release is would help, too, I assume.

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$Self->{SessionModule} = 'Kernel::System::AuthSession::DB; # $Self->{SessionModule} = 'Kernel::System::AuthSession::IPC'; #use Kernel::System::AuthSession::IPC; use Kernel::System::AuthSession::DB;

Done

did it help?

Robert Kehl

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