Hi,

I’ve created a few subqueues with the intention that mails will automatically be delivered into these. Agents would then be able to look at specific subqueues as needed.

But in the QueueView I can only see the top level queues. Selecting a top level queue displays everything in it and it’s subqueues.

Is there anyway, I can get the subqueue to be selectable & display only it’s contents?

Cheers,

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